Reservations Desk
Reservations & revenue
- Voice
- Web chat
Objective
Answer every booking request and confirm it in the PMS.
AutonomyWith approval
Platform
Operational superintelligence for real-world businesses.
Oquarto deploys a team of AI workers specialized in your industry, on an operating system that gives them context, tools and rules.
The architecture
An entire industry, handled one worker at a time.
From an industry to its departments, from a department to a worker, and from a worker to the six layers of the system that make it work.
01Six industries
02A hotel, by department
03One worker
04Six layers
Reservations Desk answers requests, quotes stays and confirms bookings in the PMS, connected directly or through the browser, with the permissions you define.
01
Context
The hotel’s rates, policies, edge cases and way of working.
How context is captured02
Memory
Every booking leaves a trace, and the next worker reads it.
How context is captured03
Tools
CRM, email, browser, ERP, calendar… Only the ones the role needs.
How a worker works04
Models
Each task runs on the model that best balances capability, speed and cost.
How a worker works05
Evals
Real cases from the hotel, measured before anything reaches production.
How autonomy is governed06
Governance
Channel by channel, what it does alone, what needs approval and what stays with a person.
How autonomy is governed
AI workers
Every AI worker owns a process.
Every AI worker has a role, an objective and a process it answers for end to end. It works through your company’s channels and escalates whenever a decision needs human judgment.
- 01
Role and objective
A named role, a department and a concrete outcome to deliver.
- 02
Every channel
WhatsApp, email, calls, SMS and web chat. The same worker and the same conversation across all of them.
- 03
Defined processes
It follows the steps your team has set and knows when to stop and ask.
Reservations Desk
Reservations & revenue
Answer every booking request and confirm it in the PMS.
Email · WhatsApp · Voice · Web chat
With approval
Lead Response
Sales
Reply to every inbound lead and book a viewing with an advisor.
WhatsApp · Email · Web chat
Act
Guest Concierge
Guest services
Look after guests in their language, at any hour, throughout the stay.
WhatsApp · Web chat · Voice · SMS
Act
Finance Ops
Finance & admin
Reconcile receipts, payments and cash every day before eight.
Email · Slack
With approval
Chief of Staff
Management
Summarize the day, prepare decisions and follow up on open items.
WhatsApp · Slack
Suggest
Context and memory
Context is captured by doing the work.
Every conversation, document and decision leaves context the workers reuse. Memory is shared: what one learns, the whole team knows.
- 01Email
- 02WhatsApp
- 03Calls
- 04Documents
- 05Policies
- 06Your systems
Company context
1,284
memories saved this month
Each with its source, its date and who used it next.
On the systems you already use
- Gmail
- Outlook
- Google Calendar
- Messenger
- Telegram
- Slack
- Teams
- Twilio
- Google Drive
- Google Docs
- Google Sheets
- Excel
- SharePoint
- Notion
- Docusign
- Signaturit
- Holded
- Business Central
- SAP
- Sage
- QuickBooks
- Xero
- Stripe
- Meta Ads
- Idealista
- Fotocasa
- Habitaclia
- Booking.com
- Expedia
- Airbnb
- Mews
- Cloudbeds
- Oracle Opera
- SiteMinder
- Salesforce
- HubSpot
- Dynamics 365
- MCP
Governance
Autonomy is granted channel by channel.
Your team decides, for each worker and channel by channel, what it does on its own, what goes through approval and what stays with a person. Every decision is evaluated and logged.
How autonomy is governedSuggest
Drafts, a person sends
With approval
Prepares, a person approves
Act
Acts within its permissions
Global stop
A single switch pauses every worker at once. Anything pending is kept for review.
Where they work
They work in your inboxes, your channels and your tools.
AI workers come to where you already work. They have their own inbox, message you on WhatsApp, queue what needs your sign-off and act on a written instruction.
01
Their own inbox
Every worker has an email address. Customers, suppliers and your team write to it, and it replies from there.
InboxReservations Desk
reservas@hotel-demo.agents.oquarto.com
Claire Martin · Two nights in June
Replied · 09:14Do you have a double with a terrace from the 12th to the 14th?
Nord Travel · Group of 24
Attached is the programme for the October conference.
Front desk · Late arrival, room 208
Guest lands at 01:30, shall we leave the key in the safe?
02
A WhatsApp briefing
Every morning, the Chief of Staff sums up what happened, what is still open and what needs your decision. As a voice note too.
Chief of Staff · online
07:15- Good morning. Yesterday: 38 bookings, 91% occupancy and two incidents closed.07:15
- Waiting on your decision: the October group quote and a last-minute rate.07:15
- 0:42Today as audio: arrivals, groups and the two open decisions.
- Approve the group. Rate at 12.
03
An approvals inbox
Whatever needs your sign-off waits in one inbox. You approve, edit or reject, and the worker learns from every decision.
Approvals
3 pendingGroup quote
24 guests · 3 nights · meeting room included
ApproveEditRejectLast-minute rate
Standard double · Saturday · −12%
ApproveEditRejectReview reply
Three stars · street noise
ApproveEditReject
04
One instruction, on the record
Press ⌘K and ask in a sentence. Every action is logged with an author, a time and a reason.
⌘KAsk a worker for somethingCheck weekend parity and tell me if any channel is selling below our rate.
Log
Parity checked on 4 channels
AuthorTimeReasonRevenue Watch10:42Instruction from management
Proactive
They check their own work without anyone asking.
An ordinary day at a hotel and a real estate agency. Nobody asked for anything: the workers check what they own, spot what is out of the ordinary and tell the right person.
06:30
Finance Ops
Daily cash reconciled
Done07:15
Chief of Staff
Briefing sent to management
Sent09:02
Lead Response
Lead answered in 90 s
Done12:40
Revenue Watch
Parity alert on two channels
Flagged17:10
Groups & Events
Group quote sent
Sent23:10
Guest Concierge
Room 412 incident escalated
Escalated
Triggered by
- A message
- A call
- A schedule
- A webhook
- A check every minute
Deployment
Live in weeks, one process at a time.
We start with one process, measure how the worker handles it and only then expand. In about 6 weeks the first one is live.
Week6
Week 1
Connect
We connect your inboxes, channels and systems, with the permissions you define.
Week 2
Capture context
We document the process with your team: policies, edge cases and way of working.
Week 3
Shadow mode
The worker proposes and your team decides. Every proposal is compared with what a person would have done.
Week 5
Supervised autonomy
It acts alone on the channels your team opens to it and asks for approval on the rest.
Week 6
Scale
With the first process live, the next worker and the next department follow.
Our team works with yours.
What’s new
The latest on the platform.
New system capabilities, already available to every worker.
- New
Voice calls
They take and make calls, identify themselves as a virtual assistant and leave the transcript in the log.
- New
WhatsApp on your number
They message from your company’s number, the one your customers already have saved.
- New
Ads with bounded autonomy
They adjust each campaign’s budget within ±20% a day. Beyond that, they ask for approval.
- New
Daily briefing on WhatsApp
Every morning, what happened and what needs your decision, in writing and as a voice note.
Questions
Frequently asked questions.
What people evaluating Oquarto usually ask before the demo.
Security and privacy- Do I have to replace my systems?
- You keep the ones you have. AI workers operate on them, connected directly or through the browser, with the permissions you define. Your data and your tools stay where they are.
- Which models do you use?
- Models from several providers. Each task runs on the one that offers the best balance of capability, speed and cost, and it can be swapped without touching the rest of the system. Providers do not train on your data.
- How long does it take?
- The first process is usually live in about 6 weeks: connect, capture context, shadow mode and supervised autonomy. From there, more processes and departments follow.
- Who controls what they do?
- Your team. Channel by channel, it decides what each worker does on its own, what needs approval and what stays with a person. Every action is logged with an author, a time and a reason, and autonomy can be withdrawn at any moment.
- Where is my data?
- The database, authentication and files are hosted in the European Union, isolated per team and encrypted in transit and at rest. The AI providers we work with do not use your data to train their models.
- Do I need a technical team?
- No. Our team connects the systems, documents the processes with yours and supports every phase of the rollout. Your team brings the judgment: how the work is done and what gets approved.