Solutions · Retail

Operational superintelligence for retail.

AI workers that handle orders and returns, coordinate every store and watch stock item by item. They operate across your systems, with the permissions you set, alongside your store teams.

See the platform

Customer journey

To your customer, website and store are one. So are your operations.

From the first question to the next purchase, every stage has an AI worker assigned and a person on your team who decides.

From question to repeat purchase

  1. 01 · Customer service

    Question

    Answers questions on size, stock and delivery in web chat and on WhatsApp.

    Lead Response

  2. 02 · Marketing

    Basket and checkout

    Reads the analytics, sees at which step the purchase stalls and proposes the change; your team approves it.

    Conversion Watch

  3. 03 · Customer service

    Order

    Changes the size or address while the order has not left the warehouse.

    Order Care

  4. 04 · Customer service

    Delivery

    Checks the status with the carrier and replies with the date.

    Order Care

  5. 05 · Store operations

    Store pickup

    Tells the store and the customer when the order is ready.

    Store Ops

  6. 06 · Customer service

    Exchange or return

    Checks the window and condition, generates the label and logs the reason.

    Order Care

  7. 07 · Customer service

    Repeat purchase

    Writes to the customer when their size is back or the season starts.

    Client Care

Org chart

An AI workforce that covers the website, the stores and the stockroom.

AI workers grouped by department, each with a role, its permissions and a person on your team who answers for it.

11

AI workers · 5 departments

Management

Chief of Staff

Prepare the management daily brief.

WhatsApp · Slack

Store operations

2

  • Store Ops

    Open every store with a full shift.

  • Ops Dispatch

    Take every store incident through to the technician.

Customer service

3

  • Order Care

    Resolve every order question in the same conversation.

  • Lead Response

    Answer questions before the purchase.

  • Client Care

    Bring every customer back.

Inventory

2

  • Stock Watch

    See every stockout coming.

  • Supplier Desk

    Close orders and deliveries with every supplier.

Marketing

3

  • Paid Media

    Only spend on what is in stock.

  • Listing Quality

    Keep product pages, photos and prices up to date.

  • Conversion Watch

    See where every sale is lost on the website and propose the change.

01 / 03 · Store operations

Sick call at 7:31, shift covered by 7:41.

Shifts, incidents, supplier visits and opening and closing checklists. Every store has someone following up what is pending, and your managers decide.

  • Store OpsStore operations
  • Ops DispatchStore operations
Stores · today
  1. 07:31

    Store Ops

    Sick call in Gràcia: opening shift uncovered

    Running
  2. 07:33

    Store Ops

    Shift offered on WhatsApp to 3 people with hours available

    Done
  3. 07:41

    Store Ops

    Nerea accepts. Manager informed and rota updated

    Done
  4. 10:12

    Ops Dispatch

    Till 2 in Sants offline: technician booked for 12:00

    Handoff
  5. 11:30

    Store Ops

    Footwear supplier visit at Diagonal: Tuesday at 16:00

    Done
  6. 21:05

    Store Ops

    Closing: 22 of 23 stores sent their checklist. Badalona is missing

    Handoff
  1. 01

    Shift cover

    When someone calls in sick, offers the shift on WhatsApp to staff with hours available and confirms with the manager.

  2. 02

    Store incidents

    A till offline, a leak or a broken window: ticket opened, technician called and followed up until it is closed.

  3. 03

    Supplier visits

    Books, confirms and logs deliveries and sales visits at every store.

  4. 04

    Opening and closing

    Collects the photos and answers from each store’s checklist and flags the ones that are missing.

02 / 03 · Customer service

A size exchange, sorted out in the same conversation.

Where is my order, I need another size, I want to send it back. Every question is resolved on your order system, within the rules you set, and whatever falls outside them goes to a person.

  • Order CareCustomer service

Order Care09:02

Size exchange logged

Order 58213 · 42 > 43 · Thursday, no cost

  1. 01

    Order status

    Checks your system and the carrier’s and replies with the delivery date, without passing the question on.

  2. 02

    Size or address changes

    Changes the order if it has not left the warehouse and, if it has, arranges the exchange on delivery.

  3. 03

    Returns

    Checks the window and condition, generates the label and logs the reason so buying can see it.

  4. 04

    Refunds

    Refunds up to the amount you authorise. Above it, prepares the case for someone on your team to approve.

03 / 03 · Inventory

Every size, every store, restocked on time.

Days of cover by item and by store, transfers between stores and supplier orders. Proposals arrive with the numbers, and your team approves.

  • Stock WatchInventory
  • Supplier DeskInventory

Item 4471 · size 42 · stock by store

  1. Store 1: In stock
  2. Store 2: In stock
  3. Store 3: In stock
  4. Store 4: In stock
  5. Store 5: In stock
  6. Store 6: In stock
Store 1–12
  1. Store 7: In stock
  2. Store 8: In stock
  3. Store 9: In stock
  4. Store 10: In stock
  5. Store 11: In stock
  6. Store 12: In stock
  1. Store 13: In stock
  2. Store 14: In stock
  3. Store 15: In stock
  4. Store 16: In stock
  5. Store 17: In stock
  6. Store 18: Supplier order
Store 13–24
  1. Store 19: In stock
  2. Store 20: In stock
  3. Store 21: In stock
  4. Store 22: Supplier order
  5. Store 23: In stock
  6. Store 24: In stock
  • Low cover
  • Transfer on the way
  • Supplier order
  • Out of stock
  • In stock

Inventory · today

  1. 10:02

    Item 4471 in size 42: 2 days of cover in 4 stores

    Stock Watch

    Running
  2. 10:15

    Transfer of 40 pairs from Diagonal to Sants, awaiting approval

    Stock Watch

    Approval
  3. 10:40

    The supplier confirms restock for Thursday

    Supplier Desk

    Done
  1. 01

    Cover alerts

    Days of stock by item, size and store, with a warning before it reaches zero.

  2. 02

    Store-to-store transfers

    Proposes moving units from where they do not sell to where they run out, with the transport cost.

  3. 03

    Supplier orders

    Draft orders with quantities based on sales, ready to approve and send.

  4. 04

    Stock discrepancies

    Differences between book stock and the count, investigated and explained store by store.

Exception

A stockout mid-campaign is fixed before the website hits zero.

The campaign’s best-selling item is running out ahead of plan. Five AI workers move stock, order a restock and adjust ads, and the operations director approves from her phone.

Trigger

11:40

Stockout in the middle of a campaign

  • Message
  • Action
  • Approval
  • Handoff

  1. 11:40Stock Watch· Message

    Black Friday. At the current sales rate, the campaign trainer in size 42 runs out online at 15:00.

  2. 11:46Stock Watch· Action

    Finds 140 pairs in 6 slow-moving stores and proposes moving them to the online warehouse.

  3. 11:49Supplier Desk· Message

    Prepares a rush order for 300 pairs. The supplier confirms it can deliver on Tuesday.

  4. 11:52Paid Media· Action

    Lowers the bid on ads for that size and moves the budget to two models in stock, within the daily limit.

  5. 12:05Carla · Operations director· Approval

    The operations director approves the transfer and the order on WhatsApp.

    Approved by Carla

  6. 12:20Store Ops· Handoff

    The 6 stores get the list of pairs to pack before the 20:00 collection.

  7. 12:40Order Care· Message

    Turns on the back-in-stock alert on the product page and answers questions about that size with models in stock.

  8. 20:00Stock Watch· Action

    140 pairs leave for the online warehouse. Size 42 is back on sale on Saturday morning.

Reach

Service is measured in orders resolved.

What changes when every question, every shift and every item has someone following it.

74%

of order questions resolved without intervention

Status, changes and returns within your rules.

  • 2 min

    to reply to a customer

    On WhatsApp, email or web chat, at any hour.

  • 96%

    of shifts covered before opening

    Early sick calls are covered without phone calls.

  • 43%

    fewer in-store stockouts

    Transfers and orders proposed before reaching zero.

Enterprise

Every action, in view. Every decision, with a reason.

Every step an AI worker takes is logged. Your team sees what they do, why they do it and with which permissions, and can change it at any time.

01

Visible

Every message, call and change goes into a log with author, time and outcome.

02

Explainable

Every decision carries its reason: which data the worker read and which rule it applied.

03

Isolated data

Data in the EU, isolated per client and encrypted. Access with two-step verification.

Security
04

Governable

You decide, channel by channel, what each worker does on its own, what needs approval and what it never touches.

Governance

Questions

What retail teams ask before they start.

If your question is not here, we will answer it in the demo.

Do they work with our order system and our ERP?
Yes. They operate on the systems you already use, connected directly or through the browser, with the permissions you set. Your tools stay the same.
Can they issue refunds?
Only within the limits you set, by amount and by reason. Above that limit they prepare the case and a person on your team approves it.
What happens during a campaign, when volume multiplies?
They handle the peak without changing criteria: the same rules, the same approvals and the same log of every action, with 50 questions or with 5,000.
Do store teams have to learn another tool?
No. The workers write to them on WhatsApp or the channel they already use, and the manager’s reply is logged in the system.

Other sectors

One system, shaped to each sector.

The processes change from one sector to the next. The operating system underneath stays the same.