Platform

AI workers with a role, an objective and permissions.

They are part of your operations. Each worker owns a process, works across your channels and systems and escalates when human judgment is needed.

Anatomy

A model reasons. A worker has a role, judgment and rules.

See how it is governed

  • Role and objective

    Every worker has a named role and an objective you can measure. It knows what it owns and what it does not.

  • Judgment and tone

    How it writes, what it prioritizes and what it never promises. Your team’s judgment, written down so it applies the same way in every conversation.

  • Procedures

    The steps your team follows when it does this job: what to ask, in what order and when to propose the next step.

  • AI worker

  • Context

    • Role and objective
    • Judgment and tone
    • Procedures

  • Channels

    • WhatsApp
    • Email
    • Web chat

  • Permissions

    • Suggest
    • With approval
    • Act

  • Memory

    • Client history and what was already promised

Org chart

A team organized like yours.

Every worker belongs to a department and reports to a person on your team. Above them, a coordinating worker hands on whatever has stalled and sums up the day.

18

AI workers
across 6 departments

They coordinate with each other

  1. Management

    • Chief of Staff

      Coordinate the team and sum up the day

  2. Sales

    • Lead Response

      Answer and qualify every incoming lead within minutes

    • Portal Intake

      Turn everything coming from the portals into a lead

    • Sales Outbound

      Reach out to owners and book viewings

  3. Acquisition

    • Off-Market Scout

      Find off-market opportunities and qualify them

    • Valuation Desk

      Prepare valuations with local comparables

  4. Marketing

    • Paid Media

      Run paid advertising end to end

    • Listing Quality

      Look after listing quality and publishing

    • Reputation

      Reply to reviews and spot what keeps coming up

  5. Clients and guests

    • Client Care

      Follow up and leave nobody without an answer

    • Guest Concierge

      Look after every guest at any hour, in their language

    • Reservations Desk

      Answer requests and close direct bookings

  6. Operations

    • Ops Dispatch

      Open, assign and close every incident

    • Housekeeping Planner

      Plan housekeeping around arrivals and departures

    • Closing Desk

      Handle the paperwork from mandate to signing

  7. Finance

    • Night Audit

      Close the day and balance the till every night

    • Reconciliation

      Reconcile payments, receipts and statements

    • Collections

      Chase what is outstanding, on time

Omnichannel

One worker, on every channel.

Marta books, asks, calls and makes a special request across different channels. The same worker looks after her with the same memory, and whatever needs human judgment reaches the front desk.

Guest Concierge · Same memory

  1. WhatsApp

    Booking from 14 to 17 May

  2. Email

    Confirmation sent

  3. Voice

    Transfer on the 14th at 12:40

  4. Web chat

    Spa included in her rate

  5. Slack

    Anniversary, flowers confirmed

Voice

Voice calls for real operations.

It takes and makes calls on your company’s number, checks your systems while it talks and leaves every call resolved and on record.

Incoming call

Three-bedroom flat · Viewing Scheduler

In progress01:42

AI disclosure, art. 50

Hello, you are speaking with the agency’s virtual assistant. I am an artificial intelligence and I can help with viewings and questions.

Client

Hi. I’m calling about the three-bedroom flat on Provença street.

Virtual assistant

It is still available. Would you like to see it this week?

Client

Thursday afternoon?

Virtual assistant

I have Thursday at 6:30 pm with Laura, the advisor. Shall I book it?

Client

Yes, please.

Virtual assistant

Done. I’m sending you the address and time by message.

  1. 01

    Inbound and outbound

    On its own number: it answers whoever calls and calls whoever is due, within the hours you set.

  2. 02

    Spanish, English and Catalan

    It answers in the caller’s language and switches if the other person switches.

  3. 03

    Identifies itself as a virtual assistant

    It says so at the start of every call, as article 50 of the EU AI Act requires.

  4. 04

    Books during the call

    It checks the team calendar and hangs up with the viewing or appointment confirmed.

Defined logic

Fixed steps for what always runs the same way.

Some processes call for fixed rules. The ones that must always run the same way are drawn as a flow: trigger, conditions, tools and approvals.

Lead rescue

Lead ResponseWorkingAwaiting approval

  1. New lead1

    Portal, website or message

  2. Welcome message2

    In their language, within minutes

  3. Wait 24 hours

    No reply, the flow carries on

  4. Has replied?3

    Reads the conversation · Yes

  5. YesThe advisor confirms the viewing4

    Awaiting approval · From their phone

  6. NoFinal call

    On its own number
  1. 1

    Triggers

    A message, a call, a form, a schedule or a webhook sets the flow in motion.

  2. 2

    Connected tools

    Steps act directly on your systems, with the worker’s permissions.

  3. 3

    Conditions and branches

    Each branch decides with the facts of the case: budget, area, language or stage.

  4. 4

    Approvals and parallel steps

    A step can wait for a person to approve while the others carry on in parallel.

Copilot

Describe the process. The flow builds itself.

Write how your team works in one sentence. Oquarto turns it into a flow with a trigger, conditions and steps, which you review before switching it on.

When a lead comes in from Idealista1, reply within five minutes2, qualify them3 and book a viewing4 if they have a budget5

  1. 1Portal lead
  2. 2Reply in 5 min
  3. 3Qualify
  4. 5Has a budget?
  5. 4Book viewing

Ready-to-use flows

  • Lead rescue
  • Respond to new lead
  • Follow up after 48 h
  • Viewing reminder
  • Reactivate cold lead
  • Hot lead alert
  • Request documentation
  • Weekly digest

Autonomy

Autonomy is earned channel by channel.

Every worker starts by suggesting. When its proposals go out unchanged, your team gives it permission, channel by channel, to ask for approval and then to act alone. One switch stops everything.

See how it is governed

  1. 01Suggest

    It drafts the reply and a person sends it.

  2. 02With approval

    It sends once a person approves, from their phone or the inbox.

  3. 03Act

    It sends alone and records the author, time and reason.

Per channel

  • WhatsAppAct
  • EmailAct
  • Web chatWith approval
  • VoiceSuggest

Catalog

Roles already at work today.

Nine roles in the product, ready to join. Each comes with its objective, channels and rules, and adapts to the way you work.

  • Lead Response

    Sales

    Answer and qualify every incoming lead within minutes

    • Replies within minutes, in the client’s language.
    • Finds out area, budget and timing before proposing anything.
    • Always ends with a concrete next step: a viewing, a call or a valuation.
    • WhatsApp
    • Email
    • Web chat
    AutonomyAct

  • Portal Intake

    Sales

    Turn everything coming from the portals into a lead

    • Picks up every contact from the portals and the website form.
    • Identifies the property, who is writing and what they need.
    • Leaves the lead ready for whoever works it, without losing one.
    • Email
    AutonomyAct

  • Sales Outbound

    Sales

    Reach out to owners and book viewings

    • Reaches out to the owners that show up on the agency’s radar.
    • Explains in one sentence why it is writing to each of them.
    • Accepts a no the first time and records it.
    • WhatsApp
    • Voice
    AutonomyWith approval

  • Paid Media

    Marketing

    Run paid advertising end to end

    • Runs budget, creatives, audiences and rotation.
    • Decides on one measure: cost per qualified lead.
    • Never launches new spend without a person’s approval.
      AutonomyWith approval

    • Off-Market Scout

      Acquisition

      Find off-market opportunities and qualify them

      • Looks for renovation projects, inheritances and repeated price drops.
      • For each opportunity, explains where it is, why it matters and what would rule it out.
      • Cross-checks the agency’s radar against what is published online.
      • Email
      AutonomyWith approval

    • Closing Desk

      Operations

      Handle the paperwork from mandate to signing

      • Gathers the land registry extract, cadastre, charges, community, energy certificate and occupancy permit.
      • Flags what is missing before it blocks the signing, with a date and an owner.
      • Points out legal or tax risk and hands it to the right person.
      • Email
      AutonomySuggest

    • Listing Quality

      Marketing

      Look after listing quality and publishing

      • Reviews titles, descriptions, photos and prices on every listing.
      • Spots incomplete listings, duplicates and prices out of line with the market.
      • Proposes the exact fix and which portals each property goes to.
        AutonomyWith approval

      • Client Care

        Clients and guests

        Follow up and leave nobody without an answer

        • Follows up after every viewing.
        • Remembers what was promised and handles aftersales.
        • Closes threads that have gone quiet, without pushing.
        • WhatsApp
        • Email
        AutonomyAct

      • Chief of Staff

        Management

        Coordinate the team and sum up the day

        • Coordinates the rest of the team, the ones who talk to clients.
        • Hands whatever has stalled to the right person, with context.
        • Sums up the day: what moved, what is blocked and what a person decides.
        • WhatsApp
        • Slack
        AutonomyAct

      • And the ones we design with you

        If your process is not on the list, we design the role with you, starting from how your team works.

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